Job Description
Are you looking for a rewarding hospitality role with a modern twist? The Sterling Portland Hotel is seeking a dedicated Front Desk Agent to join our night shift team. Experience the unique charm of Portland while ensuring our guests enjoy a seamless and safe stay, 24/7.
We pride ourselves on our premium service standards and employee-centric culture. As a night shift agent, you will be the first point of contact for late arrivals and the guardian of our property's security and comfort during the quiet hours of the night.
Responsibilities
- Guest Relations: Warmly welcome guests upon arrival and departure, ensuring a personalized and memorable experience.
- Check-in/Check-out: Efficiently process reservations, verify identities, and handle payments using our Property Management System (PMS).
- Communication: Answer incoming phone lines and manage emails promptly to address guest inquiries and requests.
- Lobby Management: Maintain a tidy, welcoming lobby environment and assist with luggage or directions as needed.
- Security & Safety: Conduct security checks of the property, monitor surveillance cameras, and ensure fire safety protocols are followed.
- Administrative Tasks: Update guest records, handle wake-up calls, and prepare nightly reports for the morning shift team.
Qualifications
- Experience: Previous front desk or guest services experience is preferred but not mandatory; we provide training.
- Availability: Must be willing to work nights, weekends, and holidays.
- Communication: Excellent verbal and written communication skills with a friendly, professional demeanor.
- Technical Skills: Basic computer proficiency and ability to learn hotel software quickly.
- Physical Requirements: Ability to stand for long periods, lift luggage, and move around the property.
- License: Valid driver’s license is a plus.