Job Description
Welcome to the San Jose Marriott Downtown, where hospitality meets innovation. We are currently seeking enthusiastic individuals to join our vibrant team as Hotel Staff and Front Desk Associates.
We are proud to offer positions with no experience required. If you are a hardworking individual with a great attitude and a passion for helping others, this is the perfect opportunity to launch your career in the luxury hospitality industry.
As a key member of our team, you will play a vital role in ensuring our guests have an unforgettable stay. We provide comprehensive on-the-job training to help you master the skills needed to succeed.
Responsibilities
- Guest Relations: Greet guests warmly upon arrival, assist with check-in and check-out processes, and provide directions or information about local attractions.
- Room Preparation: Work alongside our housekeeping team to ensure guest rooms are spotless, tidy, and meet our high standards of cleanliness.
- Front Desk Operations: Answer phones, respond to guest inquiries via email or chat, and handle small complaints with patience and professionalism.
- Reception Support: Manage the front desk during shifts, including handling cash, processing payments, and maintaining a welcoming lobby atmosphere.
- Service Excellence: Proactively identify and anticipate guest needs to ensure a seamless and memorable experience.
Qualifications
- No Experience Required: We value attitude and work ethic over previous industry experience. We provide all the training you need.
- Communication Skills: Excellent verbal and written communication skills in English.
- Availability: Must be available to work flexible shifts, including weekends, holidays, and evenings.
- Physical Stamina: Ability to stand for extended periods, walk, and lift moderate weights (up to 25 lbs) as required for hotel duties.
- Professionalism: A polished appearance and a friendly, approachable demeanor.