Job Description
Welcome to Apex Hospitality Group, where we define excellence in guest service and operational efficiency. We are currently seeking a dedicated and detail-oriented Front Desk Agent to join our elite night shift team in the vibrant heart of Fresno, CA. In this pivotal role, you will serve as the welcoming face of our property during the quiet hours, ensuring every guest feels secure, valued, and comfortable. If you thrive in a professional, fast-paced environment and enjoy the unique rhythm of the night shift, we invite you to advance your career with us.
Why Join Us?
- Competitive hourly wage with performance bonuses.
- Comprehensive health, dental, and vision insurance.
- Employee discounts on dining and services.
- Opportunities for growth within the hospitality industry.
Responsibilities
- Execute seamless check-in and check-out procedures for all guests with accuracy and efficiency.
- Maintain strict security protocols and monitor access points to ensure the safety of the property and guests.
- Respond to guest inquiries via phone, email, or in-person promptly and professionally.
- Handle cash transactions, credit card processing, and post-arrival charges with integrity.
- Monitor building management systems, including fire alarms and security cameras.
- Keep the lobby, reception area, and public spaces tidy and welcoming.
- Assist in inventory management and supply ordering for the front desk.
Qualifications
- High school diploma or GED equivalent required.
- Previous front desk or hospitality experience is preferred but not mandatory.
- Strong interpersonal communication skills and a customer-centric attitude.
- Ability to work a flexible night shift schedule, including weekends and holidays.
- Basic computer proficiency with familiarity in hotel Property Management Systems (PMS) is a plus.
- Ability to stand for extended periods and lift light objects.