Job Description
Welcome to Grand Houston Hotel, where luxury meets comfort. We are currently seeking a dedicated and detail-oriented Front Desk Agent (Night Shift) to join our exceptional team. If you thrive in a quiet environment and enjoy providing seamless guest experiences, this is the perfect opportunity for you.
As a Night Shift Agent, you will be the face of our hotel during the quiet hours, ensuring our guests enjoy a peaceful stay. We offer a competitive salary, a shift differential, and a comprehensive benefits package for full-time employees.
Responsibilities
- Manage the front desk operations during night hours, including check-ins, check-outs, and key management.
- Handle guest inquiries, complaints, and requests with the utmost professionalism and efficiency.
- Process payments and accurately handle financial transactions using the hotel property management system (PMS).
- Monitor security cameras and perform regular rounds of the property to ensure guest safety and security.
- Perform night audit duties, including balancing the night house bank and preparing daily reports for management.
- Answer incoming phone calls and route messages promptly.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in hospitality, hotel front desk, or night audit is preferred.
- Strong computer proficiency, including Microsoft Office Suite and hotel software (e.g., Opera, Micros).
- Excellent communication and interpersonal skills with a focus on customer service.
- Ability to work flexible shifts, including nights, weekends, and holidays.
- Attention to detail and the ability to work independently with minimal supervision.