Job Description
Are you looking for a night shift job in Mesa, AZ that offers stability and growth? Grand Mesa Inn & Suites is currently hiring a Front Desk Agent to join our vibrant team. We are dedicated to providing exceptional hospitality, and we are looking for friendly, reliable individuals who want to start their career in the industry. No prior experience is required! We provide comprehensive on-the-job training to help you succeed.
As a Night Shift Agent, you will be the first and last point of contact for our guests, ensuring a safe and comfortable stay around the clock. If you have a positive attitude and a strong work ethic, we want to hear from you.
Responsibilities
- Greet and Welcome: Welcome guests with a warm smile and professional demeanor upon arrival and departure.
- Check-in/Out Management: Efficiently process guest check-ins, check-outs, and registration using our property management system.
- Guest Services: Answer phone calls and emails promptly, responding to guest inquiries, requests, and complaints with patience and efficiency.
- Security Oversight: Monitor the property for safety, conduct security sweeps, and ensure all doors and windows are secure during the night.
- Payments: Handle cash transactions accurately and balance the night shift drawer at the end of the shift.
- Concierge Support: Provide information about local attractions, dining, and transportation options to guests.
- Light Maintenance: Report any maintenance issues or hazards to the maintenance supervisor immediately.
Qualifications
- No Experience Required: A willingness to learn is the only prerequisite. We train all new hires.
- Age Requirement: Must be at least 18 years old.
- Communication Skills: Excellent verbal and written communication skills in English.
- Reliability: Must be dependable and able to work rotating night shifts, including weekends and holidays.
- Computer Literacy: Basic computer skills and the ability to learn new software quickly.
- Professionalism: A neat appearance and a professional attitude towards all guests and staff.