Job Description
Launch your hospitality career with no experience required! Grand Plaza Hotel Fresno is seeking energetic and customer-focused individuals to join our night team as Front Desk Agents. You'll be the first point of contact for our guests during evening hours, ensuring exceptional service while maintaining a secure and welcoming environment. Enjoy competitive pay, comprehensive training, and opportunities for advancement within our award-winning hotel chain.
As a key member of our overnight operations, you'll handle check-ins, manage reservations, and resolve guest inquiries with professionalism and warmth. This role is perfect for night owls who thrive in dynamic settings and want to build transferable skills in customer service, communication, and problem-solving. No prior experience is needed—we provide all the training you need to succeed!
Responsibilities
- Manage guest check-ins/checkouts efficiently using hotel software systems
- Handle reservation modifications and cancellations with precision
- Process payments and manage cash drawer reconciliation
- Respond to guest inquiries and resolve service issues promptly
- Monitor security protocols and emergency procedures overnight
- Coordinate with housekeeping and maintenance teams for guest requests
- Prepare end-of-night reports and update guest records accurately
Qualifications
- High school diploma or equivalent (GED accepted)
- No prior experience required – training provided!
- Strong communication and interpersonal skills
- Basic computer proficiency and comfort with technology
- Ability to work independently during overnight hours
- Flexible schedule availability including weekends and holidays
- Valid California driver's license (if required for errands)
- Positive attitude and commitment to exceptional service