Job Description
We are seeking a dedicated Front Desk Agent to join our team in the heart of Fresno. If you are looking for a night shift job with no prior experience required, this is the perfect opportunity for you.
As the first point of contact for our guests, you will ensure a welcoming and efficient experience. We offer comprehensive training to help you succeed in this dynamic hospitality role.
Responsibilities
- Check-in and Check-out: Verify guest identities, process payments, and issue room keys using property management systems.
- Guest Relations: Greet all guests warmly and address inquiries or requests promptly to ensure a memorable stay.
- Phone Operations: Answer incoming calls professionally, take accurate messages, and route calls appropriately.
- Front Desk Administration: Maintain accurate records, manage daily logs, and prepare nightly reports.
- Security and Safety: Conduct regular security rounds of the property to ensure a safe environment for guests and staff.
- Housekeeping Coordination: Communicate maintenance needs and room readiness to the housekeeping team.
Qualifications
- High School Diploma: Or equivalent work experience (prior hospitality experience is a plus but not mandatory).
- Communication Skills: Excellent verbal and written communication skills in English.
- Computer Literacy: Basic proficiency with computers and Microsoft Office applications.
- Availability: Ability to work flexible shifts, including nights, weekends, and holidays.
- Professionalism: A friendly, approachable, and professional demeanor.
- Attention to Detail: Strong organizational skills and the ability to multitask in a fast-paced environment.