Job Description
Join our award-winning team as a Front Desk Agent where your passion for service shines! We're seeking energetic night shift professionals to create unforgettable guest experiences at our downtown Indianapolis location. No prior experience needed – we provide comprehensive training and career growth opportunities. Enjoy competitive pay, flexible schedules, and a supportive team environment while mastering hospitality essentials.
Responsibilities
- Deliver exceptional guest service with warm, professional check-in/check-out procedures
- Manage reservations, room assignments, and billing inquiries accurately
- Address guest concerns promptly and escalate complex issues to management
- Maintain meticulous records of guest preferences and special requests
- Collaborate with housekeeping and security teams for seamless operations
- Uphold brand standards through consistent cleanliness and safety protocols
- Process payments and manage cash drawer with precision
Qualifications
- No hospitality experience required – we train motivated candidates!
- Strong communication and interpersonal skills
- Ability to work independently and make sound decisions
- Basic computer literacy and comfort with reservation systems
- Availability for flexible night shifts (10 PM - 6 AM)
- High school diploma or equivalent
- Positive attitude and problem-solving mindset
- Ability to stand/walk for extended periods