Job Description
Welcome to The Grand Hotel Oklahoma City, where hospitality meets excellence. We are currently seeking a dedicated and detail-oriented Front Desk Agent to join our elite night shift team. If you thrive in a dynamic environment and have a passion for guest satisfaction, this is your opportunity to shine.
As the face of our hotel during the evening hours, you will be responsible for ensuring our guests have a seamless and memorable stay from check-in to check-out. We offer a competitive compensation package, comprehensive benefits, and a supportive work culture that values our employees.
Why Join Us?
- Competitive hourly pay and performance bonuses.
- Health, dental, and vision insurance.
- Employee discounts on dining and amenities.
- Opportunities for career advancement within a luxury brand.
Are you ready to take the next step in your hospitality career? Apply today to become part of our team.
Responsibilities
- Check guests in and out efficiently, verifying identification and payment methods.
- Manage the front desk operations during the night shift, ensuring all inquiries are addressed promptly.
- Handle guest complaints or issues with a focus on problem resolution and customer satisfaction.
- Monitor building security and safety protocols, including fire watches and key control.
- Process reservations, bookings, and billing accurately using hotel management software.
- Maintain the cleanliness and professional appearance of the front desk area and lobby.
- Coordinate with housekeeping and maintenance teams to address guest requests and maintenance issues.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience as a Front Desk Agent, Receptionist, or in hospitality is preferred but not required.
- Must be available to work nights, weekends, and holidays.
- Excellent verbal communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and property management systems (PMS).
- Ability to stand for extended periods and lift moderate weights.
- A professional appearance and a positive attitude are essential.