Job Description
Join our award-winning team at Oceanview Hospitality Group as a Weekend Front Desk Agent! This pivotal role combines exceptional guest service with operational excellence in one of California's most vibrant coastal cities. We're seeking a charismatic professional to create memorable experiences for our international clientele while maintaining flawless check-in/check-out procedures. Enjoy competitive pay, complimentary parking, and a supportive team environment focused on your growth. Perfect for candidates seeking weekend flexibility with weekday availability for training.
Responsibilities
- Deliver personalized guest services including check-in/check-out, room assignments, and concierge support
- Manage reservation systems, process payments, and maintain accurate guest records
- Coordinate with housekeeping, maintenance, and security teams for seamless operations
- Handle guest inquiries, complaints, and special requests with professionalism
- Execute upselling strategies for premium rooms and hotel amenities
- Prepare daily reports and maintain front desk inventory
- Adhere to all safety protocols and emergency procedures
Qualifications
- Minimum 1 year hospitality/customer service experience
- Proficiency with hotel management systems (e.g., Opera, Cloudbeds)
- Exceptional communication and conflict resolution skills
- Ability to work flexible weekends (Fri-Sat-Sun) and holidays
- Basic knowledge of local attractions and transportation options
- Valid driver's license and reliable transportation
- Spanish language proficiency highly desirable
- High school diploma or equivalent required