Job Description
Join Our Elite Team at The Grand Omni Hotel!
We are seeking a dedicated and professional Front Desk Agent to join our night operations team in the heart of Omaha. If you thrive in a fast-paced, premium hospitality environment and want to be part of an award-winning team, we want to hear from you.
As the first point of contact for our guests, you will set the tone for their entire stay. We offer competitive pay, comprehensive benefits, and a supportive work culture.
Responsibilities
- Manage the front desk operations during the night shift (11:00 PM - 7:00 AM).
- Greet guests warmly upon arrival and ensure a seamless check-in and check-out process.
- Handle guest inquiries, requests, and complaints with professionalism and efficiency.
- Assist with room assignments, key management, and security protocols.
- Process payments and reconcile daily financial transactions accurately.
- Maintain a clean and organized front desk area and lobby.
Qualifications
- High school diploma or GED required.
- Previous experience in hospitality, customer service, or front desk operations preferred.
- Must be available to work night shifts, weekends, and holidays.
- Strong communication and interpersonal skills.
- Proficiency with property management systems (PMS) and Microsoft Office Suite.
- Ability to work independently with minimal supervision during the night.