Job Description
Join our award-winning hospitality team at Grand Plaza Hotels as a Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences in our Milwaukee location. This immediate hire opportunity offers competitive compensation, career advancement, and a vibrant work environment. If you thrive in fast-paced settings and possess a passion for service, apply today to become the welcoming face of our luxury hotel.
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Handle guest inquiries and resolve complaints with professionalism and empathy
- Process payments and manage billing transactions securely
- Coordinate with housekeeping and maintenance departments for guest requests
- Upsell hotel services and amenities to enhance guest experiences
- Maintain organized records of guest interactions and special requests
- Monitor security protocols and respond to emergency situations
Qualifications
- Minimum 1 year hotel or customer service experience
- Proficiency in property management systems (e.g., Opera, Amadeus)
- Strong communication and conflict resolution skills
- Ability to multitask in high-pressure environments
- Valid driver's license and reliable transportation
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Milwaukee attractions and services
- High school diploma or equivalent required