Job Description
Welcome to the heart of the desert where the city sleeps but the hospitality never does. At Grand Horizon Hotels, we are redefining the guest experience in Phoenix, AZ. We are currently seeking a dynamic and professional Front Desk Agent to join our elite night shift team. If you thrive in a calm, professional environment and want to be the first face our guests see when they arrive late, this is your opportunity to shine.
As a member of our night team, you will be the guardian of our guest experience, ensuring that every arrival is met with warmth and efficiency. We offer a competitive compensation package, flexible scheduling, and a vibrant work culture that values your unique contribution to our success.
Responsibilities
- Seamless Check-In/Out: Manage the arrival and departure of guests with precision and a warm welcome, ensuring accurate data entry into our PMS system.
- Guest Relations: Serve as the primary point of contact for all in-house guests, addressing inquiries, providing local recommendations, and resolving any issues that may arise during the night.
- Security & Safety: Conduct regular patrols of the property to ensure the safety of guests and employees, monitor security cameras, and respond promptly to any alarms or incidents.
- Communication Hub: Act as the central communication node between the front desk, housekeeping, engineering, and security teams to maintain seamless operations.
- Problem Resolution: Handle guest complaints and service recovery scenarios with patience and professionalism, escalating complex matters to the Night Manager when necessary.
Qualifications
- Experience: Minimum of 1 year of experience in hospitality, front desk operations, or a related customer service role.
- Availability: Must be available to work nights, weekends, and holidays on a rotating schedule.
- Communication Skills: Excellent verbal and written communication skills in English; bilingual candidates are highly preferred.
- Technical Proficiency: Proficiency in using Property Management Systems (PMS) such as Oracle Opera, StayNTouch, or similar software.
- Professionalism: A high standard of grooming, a professional demeanor, and the ability to work independently with minimal supervision.