Job Description
Are you a night owl looking for a rewarding career in hospitality? The Capital Hotel Group is currently seeking a dedicated and professional Front Desk Agent for our 24-hour operations in Sacramento. We pride ourselves on providing exceptional service around the clock and are looking for someone who thrives in a high-energy environment.
As a Night Shift Agent, you will be the first point of contact for our late-night guests, ensuring their safety, comfort, and satisfaction. This is an excellent opportunity for individuals seeking stability, a positive work-life balance (daytime off!), and career growth within a top-tier hospitality organization.
Why Join Us?
- Competitive hourly wage: $18.00 - $22.00
- Shift differential for night work
- Full benefits package (Medical, Dental, Vision)
- Employee discounts on hotel stays and dining
- Clear career progression paths
Responsibilities
- Check guests in and out efficiently using our Property Management System (PMS).
- Manage phone inquiries, resolve guest complaints, and assist with special requests.
- Monitor building security, ensuring all fire exits and safety protocols are strictly followed.
- Perform light housekeeping duties in the front desk area and lobby.
- Process payments and prepare accurate daily shift reports.
- Assist guests with transportation arrangements or local recommendations.
- Handle cash handling and credit card transactions with 100% accuracy.
Qualifications
- High school diploma or GED required.
- Previous experience in hospitality, front desk, or customer service preferred.
- Must be available to work rotating night shifts, including weekends and holidays.
- Strong communication skills and a professional demeanor.
- Basic computer proficiency (typing speed of 30+ WPM).
- Ability to stand for extended periods and lift up to 25 lbs.
- Valid Driver’s License preferred.