Job Description
Are you a night owl looking for an exciting opportunity? Apex Hospitality Solutions is currently seeking a dedicated Front Desk Agent to join our team for our Night Shift in Tampa, FL. We are a leader in providing exceptional service and are looking for someone who thrives in a fast-paced, shift work environment.
As the first point of contact for our guests during the evening hours, you will play a crucial role in ensuring a seamless and memorable experience. If you have excellent communication skills and are available for shift work, we want to hear from you!
Responsibilities
- Guest Check-In/Check-Out: Efficiently manage the check-in and check-out process for all guests, including processing payments and assigning rooms.
- Reception Support: Answer incoming calls, manage the front desk console, and address guest inquiries regarding local attractions, services, and hotel amenities.
- Night Security & Safety: Monitor security cameras, ensure the safety of guests and property, and follow all security protocols and emergency procedures.
- Administrative Tasks: Maintain accurate guest records in the Property Management System (PMS) and prepare nightly reports.
- Mail & Messages: Sort and distribute mail, packages, and faxes to guests in a timely manner.
Qualifications
- Experience: Previous experience as a Front Desk Agent or in a similar customer service role is preferred.
- Schedule: Must be available to work Night Shift schedules, including weekends and holidays.
- Skills: Strong interpersonal and communication skills with a focus on customer satisfaction.
- Technical Proficiency: Comfortable using computer reservation systems and Microsoft Office Suite.
- Professionalism: A professional appearance and demeanor are required at all times.