Job Description
Are you a detail-oriented professional seeking a stable position in a dynamic environment? Virginia Beach Hospitality Group is looking for a reliable Front Desk Agent to join our night shift team in Virginia Beach, VA.
As the first point of contact for our guests during the evening and overnight hours, you play a critical role in ensuring a safe and welcoming atmosphere. We value our employees and offer a night shift differential, competitive benefits, and opportunities for career growth within the hospitality industry.
Why Join Us?
- Competitive hourly wage with night shift incentives.
- Comprehensive health, dental, and vision insurance.
- Employee discount on hotel stays and amenities.
- Flexible scheduling and a supportive work environment.
Responsibilities
- Greet and check-in guests warmly while processing reservations and payments efficiently.
- Manage front desk operations during the night shift, including answering phone lines and managing inquiries.
- Ensure the security of the property by monitoring CCTV systems and performing routine patrols.
- Distribute room keys and provide guests with essential information regarding hotel amenities and local attractions.
- Process wake-up calls and manage special guest requests promptly.
- Maintain accurate records of daily arrivals, departures, and room status.
- Assist in resolving guest issues or complaints to ensure high satisfaction levels.
Qualifications
- Previous experience in front desk operations or hospitality is preferred.
- Ability to work rotating night shifts, weekends, and holidays as required.
- Strong verbal communication and interpersonal skills.
- Proficiency in using hotel Property Management Systems (PMS).
- Must be professional, punctual, and highly reliable.
- High school diploma or equivalent education required.
- Must be able to stand and move around the lobby for extended periods.