Job Description
Welcome to Grand Horizon Hotels, where we redefine hospitality and guest experience. We are currently seeking a dedicated Front Desk Agent to join our night shift team in Wichita, IL. If you have a passion for customer service and thrive in a fast-paced environment, we want to hear from you.
As our Night Shift Front Desk Agent, you will be the first point of contact for our guests arriving late or staying overnight. Your role is pivotal in ensuring our guests enjoy a safe, comfortable, and memorable stay, 24/7. We offer competitive pay, a supportive team culture, and opportunities for career growth.
Responsibilities
- Check guests in and out efficiently using our property management system (PMS).
- Answer incoming calls, manage email inquiries, and handle guest requests promptly.
- Monitor hotel security systems, including CCTV and key card access, to ensure guest safety.
- Process payments, issue invoices, and handle cash transactions accurately.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Assist with wake-up calls and provide local directions or recommendations.
- Address guest complaints or concerns with patience and professionalism.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in hospitality, front desk, or customer service is preferred.
- Must be available to work rotating night shifts, weekends, and holidays.
- Strong communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and hotel PMS software.
- Ability to stand for extended periods and lift moderate weights.