Job Description
Join our award-winning hospitality team as a Front Desk Agent at Grand Hotel Louisville! We're seeking enthusiastic individuals with no prior experience to deliver exceptional guest experiences. As a key ambassador of our brand, you'll be the first point of contact for guests, creating memorable stays through professionalism and warmth. We provide comprehensive training to ensure your success in this dynamic role.
Our competitive benefits package includes:
- Health, dental, and vision insurance
- 401(k) with company match
- Complimentary hotel stays
- Career advancement opportunities
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments
- Handle guest inquiries and resolve complaints promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Market hotel amenities and services to guests
- Maintain a clean and organized lobby area
Qualifications
- High school diploma or equivalent (required)
- Strong communication and interpersonal skills
- Proficient with basic computer applications
- Exceptional problem-solving abilities
- Punctual and reliable work ethic
- Ability to work flexible shifts (evenings, weekends, holidays)
- Positive attitude and service-oriented mindset
- No prior experience necessary - we train!