Job Description
Join our award-winning team at the Albuquerque Grand Hotel, where we celebrate New Mexico's vibrant culture through exceptional hospitality. We're seeking a dynamic Front Desk Agent to be the first point of contact for our guests, delivering memorable experiences while ensuring smooth operations. Enjoy weekly pay, competitive benefits, and a supportive work environment in the heart of Albuquerque.
Why You'll Love Working With Us:
- Weekly paychecks (no more waiting!) with direct deposit option
- Comprehensive health, dental, and vision insurance after 60 days
- Employee discounts on hotel stays and local attractions
- Career advancement opportunities within our growing portfolio
- Free parking and meal discounts during shifts
Responsibilities
- Check in/out guests efficiently using our property management system
- Manage reservations, room assignments, and special requests
- Process payments, handle cash transactions, and maintain accurate records
- Resolve guest inquiries and complaints with professionalism
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and local experiences
- Maintain a clean, organized lobby area
- Follow safety and security protocols
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or hospitality experience preferred
- Proficiency in property management systems (e.g., Opera, Fidelio)
- Exceptional communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Basic computer literacy and cash handling experience
- Flexibility to work evenings, weekends, and holidays
- Valid driver's license and reliable transportation