Job Description
Join our dynamic team at Baltimore Harbor Inn as a Front Desk Agent and become the welcoming face of our premier hospitality destination! We're seeking a passionate professional to deliver exceptional guest experiences with weekly pay for immediate financial peace of mind. Located in the vibrant Inner Harbor, our hotel offers a fast-paced environment where your customer service skills shine. Enjoy competitive compensation, comprehensive training, and opportunities for advancement in the heart of Baltimore's tourism scene.
Why Work With Us?
- Weekly pay schedule for consistent cash flow
- Comprehensive benefits package (health, dental, vision)
- Employee discounts on hotel stays and local attractions
- Growth opportunities within our hotel chain
Responsibilities
- Manage guest check-in/check-out processes efficiently
- Handle reservation inquiries and room assignments
- Process payments and manage cash drawer operations
- Resolve guest complaints with exceptional service
- Coordinate with housekeeping and maintenance teams
- Utilize property management systems (Opera/PMS)
- Maintain accurate guest records and billing information
- Execute upselling strategies for room upgrades
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality or customer service experience
- Proficiency with reservation systems and POS software
- Strong communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Flexible availability including nights/weekends/holidays
- Basic math and cash handling abilities
- Professional appearance and positive attitude