Job Description
Join our award-winning hospitality team at Grand Harbor Hotels in the heart of Boston! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences while enjoying the stability of weekly pay. This role is perfect for professionals who thrive in fast-paced environments and value financial predictability. Our competitive benefits package includes paid training, career advancement opportunities, and a vibrant team culture in Boston's premier financial district.
Responsibilities
- Manage check-in/check-out procedures with precision and warmth
- Handle guest inquiries, complaints, and special requests
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Operate property management systems (e.g., Opera, Fidelio)
- Upsell hotel amenities and services
- Ensure lobby area remains pristine and welcoming
Qualifications
- Minimum 1 year hospitality/customer service experience
- Proficiency with reservation systems and MS Office
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including weekends
- High school diploma or equivalent required
- Valid Massachusetts driver's license preferred
- Basic foreign language skills a plus