Job Description
Join the vibrant heart of hospitality at Grand Plaza Hotel NYC! We're seeking enthusiastic Front Desk Agents to be the first point of contact for our guests in the bustling heart of Manhattan. No prior experience is required – we provide comprehensive training for passionate individuals ready to start their career in the hotel industry. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in one of NYC's most iconic locations.
Responsibilities
- Deliver exceptional guest service through warm check-in/check-out experiences
- Manage reservations and room assignments efficiently using hotel software
- Handle guest inquiries and resolve concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold brand standards through professional appearance and communication
- Assist with basic administrative tasks including filing and reporting
Qualifications
- No prior hotel experience required – training provided!
- High school diploma or equivalent (GED)
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer literacy with willingness to learn new systems
- Positive attitude and problem-solving mindset
- Availability to work evenings, weekends, and holidays
- Legal authorization to work in the United States