Job Description
Embark on an exciting hospitality career as a Front Desk Agent at our Baltimore waterfront hotel! No prior experience required – we provide comprehensive training to launch your career. Enjoy competitive pay, flexible shift schedules, and a dynamic team environment. You'll be the first point of contact for guests, ensuring exceptional service and memorable experiences. Join us to grow professionally while serving Baltimore's vibrant tourism scene.
Responsibilities
- Deliver warm, professional guest check-in/check-out experiences
- Manage reservations, room assignments, and billing inquiries
- Operate hotel management software efficiently
- Coordinate with housekeeping and maintenance teams
- Handle guest complaints with empathy and resolve promptly
- Process payments and maintain accurate financial records
- Promote hotel amenities and local attractions
Qualifications
- High school diploma or equivalent required
- No prior experience necessary – training provided
- Strong communication and interpersonal skills
- Basic computer proficiency (MS Office, reservation systems)
- Ability to work flexible shifts (nights, weekends, holidays)
- Detail-oriented with organizational abilities
- Positive attitude and customer service mindset
- Must be authorized to work in the US