Job Description
Join our award-winning team at Grand Plaza Hotel as a Front Desk Agent! We're seeking enthusiastic individuals with no prior experience who thrive in customer-facing roles. Enjoy comprehensive training, competitive benefits, and a vibrant work environment in the heart of Kansas City. Perfect for career changers and recent graduates looking to enter the hospitality industry.
Responsibilities
- Deliver exceptional guest experiences through warm check-in/check-out procedures
- Manage reservations, room assignments, and billing inquiries
- Address guest concerns promptly and escalate complex issues to management
- Maintain accurate records using hotel management software
- Collaborate with housekeeping and maintenance teams for seamless operations
- Process payments and manage cash drawer procedures
- Uphold brand standards through consistent service excellence
Qualifications
- High school diploma or equivalent (no experience required)
- Strong communication and interpersonal skills
- Basic computer proficiency with willingness to learn new systems
- Problem-solving abilities and attention to detail
- Flexible availability including weekends and holidays
- Positive attitude and passion for hospitality
- Ability to stand for extended periods
- Valid work authorization in the United States