Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent in the heart of Austin! We're seeking enthusiastic individuals with a passion for hospitality to create memorable guest experiences. No prior experience required—comprehensive training provided. Enjoy competitive pay, benefits, and career growth opportunities in one of Texas' most vibrant cities. If you're a people person with strong communication skills and a commitment to excellence, we want you!
Responsibilities
- Check guests in/out efficiently using hotel management systems
- Manage reservations and handle guest inquiries with professionalism
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold brand standards through exceptional service and attention to detail
- Assist with basic administrative tasks and report generation
- Resolve guest concerns promptly and escalate complex issues appropriately
Qualifications
- High school diploma or equivalent (GED)
- Excellent verbal communication and interpersonal skills
- Basic computer proficiency and ability to learn new systems
- Strong problem-solving abilities and customer focus
- Flexible availability including nights, weekends, and holidays
- Positive attitude and willingness to work in a fast-paced environment
- Ability to stand for extended periods and lift up to 25 lbs
- No prior experience required – we provide comprehensive training!