Job Description
Join our award-winning hospitality team as a Front Desk Agent at the prestigious Grand Harbor Hotel in Baltimore! We're seeking energetic individuals with a passion for customer service to create memorable guest experiences. No prior experience is required—comprehensive training will be provided. Enjoy competitive pay, flexible scheduling, and opportunities for career growth in the heart of Maryland's vibrant tourism industry.
As a key ambassador of our hotel, you'll be the first point of contact for guests from around the world. Our supportive environment values teamwork and professional development, making this the perfect entry point into a rewarding hospitality career.
Responsibilities
- Deliver exceptional guest service during check-in/check-out processes
- Manage reservations and room assignments using hotel systems
- Address guest inquiries and resolve concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Market hotel amenities and local attractions to guests
- Maintain a clean, organized front desk environment
Qualifications
- High school diploma or equivalent required
- Outstanding communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Ability to work flexible shifts including weekends/holidays
- Basic computer proficiency and willingness to learn systems
- Positive attitude and team-oriented mindset
- Ability to stand for extended periods
- No hospitality experience necessary—training provided