Job Description
Launch your hospitality career with Grand Hotel Detroit! We're seeking enthusiastic Front Desk Agents with no prior experience to join our award-winning team. As the first point of contact for our guests, you'll create memorable experiences while receiving comprehensive paid training in reservation systems, guest relations, and hotel operations. Enjoy competitive pay, health benefits, and opportunities for advancement in a supportive environment.
Responsibilities
- Check guests in/out efficiently using our property management system
- Manage reservations and room assignments with precision
- Resolve guest inquiries and concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Market hotel amenities and services to guests
- Maintain a clean and organized front desk area
Qualifications
- No prior experience required - we train all team members!
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency (training provided)
- Positive attitude and customer service mindset
- Reliable attendance and punctuality
- Willingness to work flexible shifts including weekends