Job Description
Join our dynamic hospitality team at the Grand Orleans Hotel! We're seeking a passionate Part-Time Front Desk Agent to deliver exceptional guest experiences in the heart of New Orleans. As the first point of contact, you'll create memorable moments while managing check-ins, resolving inquiries, and ensuring seamless operations. Perfect for students or professionals seeking flexible hours in a vibrant city setting. Enjoy competitive pay, complimentary hotel discounts, and opportunities for growth in the luxury hospitality sector.
Responsibilities
- Efficiently manage guest check-ins/check-outs using PMS systems
- Handle reservation inquiries and modify bookings with precision
- Resolve guest concerns promptly and maintain high satisfaction scores
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold brand standards through professional appearance and service excellence
- Assist with local area knowledge and recommendations
Qualifications
- Previous hotel or customer service experience preferred
- Exceptional communication and interpersonal skills
- Proficiency in reservation systems (e.g., Opera, Delphi)
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings, weekends, and holidays
- High school diploma or equivalent required
- Basic computer literacy and math skills