Job Description
Embark on an exciting hospitality career in the vibrant heart of New Orleans! Grand Orleans Hospitality is seeking a charismatic Front Desk Agent to become the welcoming face of our luxury boutique hotel. As a key ambassador of our brand, you'll deliver exceptional guest experiences while showcasing the unique charm of the Big Easy. We offer competitive compensation, comprehensive benefits, and opportunities for professional growth in one of America's most dynamic cities.
Responsibilities
- Manage guest check-in/check-out processes with precision and warmth
- Handle reservation inquiries, modifications, and room assignments
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Provide local recommendations and information to enhance guest experiences
- Maintain detailed logs of guest interactions and special requests
Qualifications
- High school diploma or equivalent; hospitality degree preferred
- 2+ years hotel front desk or customer service experience
- Proficiency in property management systems (e.g., Opera, Fidelio)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends/holidays
- Strong attention to detail and multitasking abilities
- Valid Louisiana driver's license required
- Spanish fluency highly desirable