Job Description
Join our award-winning hotel team as a Front Desk Agent and launch your hospitality career! No experience required – we provide comprehensive training to turn your passion for service into professional success. At Grand Plaza Hotel, we pride ourselves on creating memorable guest experiences, and you'll be the first point of contact for our valued visitors. This full-time position offers competitive pay, career advancement opportunities, and a supportive work environment in the heart of Oklahoma City.
Responsibilities
- Provide exceptional guest check-in/check-out services with warm professionalism
- Manage reservations, room assignments, and billing inquiries
- Address guest concerns promptly and escalate complex issues to management
- Maintain accurate records of guest interactions and transactions
- Coordinate with housekeeping, maintenance, and security teams
- Process payments and operate property management systems
- Assist with valet services and luggage handling as needed
- Uphold brand standards through consistent service delivery
Qualifications
- No prior hotel experience required – training provided!
- High school diploma or equivalent (GED accepted)
- Outstanding communication and interpersonal skills
- Basic computer proficiency and comfort with learning new systems
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexible availability including weekends, evenings, and holidays
- Valid Oklahoma driver's license (if operating hotel vehicles)