Job Description
Join our award-winning team at Grand Central Hospitality Group as a Front Desk Agent! We're seeking enthusiastic individuals with no prior experience to deliver exceptional guest experiences in the heart of Manhattan. This role offers paid training, flexible shift schedules, and clear career advancement paths within our luxury hotel portfolio. If you're a people person with a passion for hospitality, this is your perfect entry point into the industry.
Responsibilities
- Check in/out guests efficiently while maintaining accuracy with reservation systems
- Manage guest inquiries via phone, email, and in-person with professionalism
- Process payments and handle cash/credit transactions securely
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold brand standards through impeccable grooming and communication
- Assist with concierge services and local area recommendations
- Participate in daily briefings and contribute to team goals
Qualifications
- High school diploma or equivalent required
- No prior experience necessary – comprehensive training provided
- Proficient in basic computer applications (Microsoft Suite)
- Exceptional communication and customer service skills
- Ability to stand for extended periods and lift 25 lbs
- Flexible availability including nights, weekends, and holidays
- Valid work authorization and ability to pass background check
- Positive attitude with problem-solving mindset