Job Description
Join our award-winning team as a Front Desk Agent at the heart of Austin's vibrant hospitality scene! We're seeking enthusiastic individuals with a passion for service to create memorable guest experiences. No prior experience required – we provide comprehensive training to launch your career in hospitality. Enjoy competitive pay, flexible scheduling, and opportunities for growth within our luxury hotel chain.
Our Austin location offers a dynamic work environment where you'll interact with travelers from around the world while developing valuable customer service and operational skills. Perfect for career changers, recent graduates, or anyone looking to enter the hospitality industry!
Responsibilities
- Provide exceptional customer service at the front desk, including check-in/check-out procedures and guest inquiries
- Manage reservations, room assignments, and billing operations using our hotel management system
- Coordinate with housekeeping and maintenance teams to ensure guest satisfaction
- Handle guest complaints with professionalism and escalate when necessary
- Process payments and maintain accurate financial records
- Assist with concierge services and local recommendations
- Uphold brand standards and maintain a clean, welcoming lobby environment
Qualifications
- High school diploma or equivalent (required)
- Strong communication and interpersonal skills
- Basic computer proficiency and ability to learn new systems quickly
- Positive attitude and problem-solving mindset
- Ability to work flexible shifts, including weekends and holidays
- Attention to detail and organizational skills
- No prior experience necessary – training provided
- Must be authorized to work in the United States