Job Description
Launch your hospitality career with us at Grand Hotel Indianapolis! We're seeking enthusiastic Front Desk Agents to be the first point of contact for our guests. No prior experience is required – we provide comprehensive training to set you up for success. Join our award-winning team and deliver exceptional service in the heart of downtown Indianapolis.
Responsibilities
- Warmly welcome and assist guests with check-in/check-out processes
- Manage reservations and provide accurate information about hotel amenities
- Handle guest inquiries and resolve concerns with professionalism
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Uphold cleanliness and organization at the front desk area
Qualifications
- High school diploma or equivalent (required)
- Excellent communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Positive attitude and customer-focused mindset
- Ability to work flexible shifts including weekends
- Basic computer literacy (training provided)
- Must pass background check