Job Description
Launch your hospitality career with us! Grand Plaza Hotel & Suites is seeking passionate Front Desk Agents to deliver exceptional guest experiences. No prior experience required—comprehensive training provided. Join our award-winning team in the heart of San Antonio and grow your skills in a dynamic, guest-centric environment.
Responsibilities
- Efficiently check-in/check-out guests using hotel management systems
- Handle guest inquiries with professionalism and local expertise
- Manage reservations, room assignments, and billing processes
- Maintain accurate records of guest preferences and feedback
- Collaborate with housekeeping and maintenance teams
- Process payments and resolve billing discrepancies
- Uphold brand standards through attentive service
Qualifications
- High school diploma or equivalent required
- Exceptional communication and interpersonal skills
- Basic computer proficiency (MS Office, reservation systems)
- Positive attitude and problem-solving mindset
- Ability to work flexible shifts (nights, weekends, holidays)
- Strong attention to detail and organizational skills
- No prior experience necessary—training provided