Job Description
Join our award-winning hospitality team at Grand Plaza Hotel in the heart of Albuquerque! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences in a vibrant urban setting. As the first point of contact, you'll embody our commitment to luxury service while managing check-ins, reservations, and guest inquiries with precision and warmth. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in a nationally recognized hotel chain.
Responsibilities
- Manage seamless guest check-in/check-out processes using PMS systems
- Handle reservation inquiries and modify bookings with accuracy
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments and maintain secure financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Operate switchboard and manage multi-line phone systems
- Uphold brand standards through consistent service delivery
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in Opera, Fidelio, or similar PMS software
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Valid New Mexico driver's license and clean driving record
- High school diploma or equivalent required
- Spanish fluency highly preferred for diverse clientele
- Basic knowledge of Albuquerque attractions and services