Job Description
Join our award-winning team at Grand Tampa Hospitality Group as a Front Desk Agent! We're seeking friendly, energetic individuals to create memorable first impressions for our guests. No experience required – we provide comprehensive training to ensure your success. Enjoy flexible shift schedules including nights, weekends, and holidays while building valuable hospitality skills. This is your gateway to a dynamic career in one of Florida's most vibrant cities!
Responsibilities
- Check in/out guests efficiently using our property management system
- Answer phone calls and manage reservations with exceptional service
- Process payments and maintain accurate guest records
- Resolve guest inquiries and concerns promptly
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards for cleanliness and professionalism
- Assist with luggage and special guest requests
Qualifications
- High school diploma or equivalent (GED)
- Positive attitude and customer service mindset
- Ability to work flexible shifts (nights, weekends, holidays)
- Basic computer literacy and typing skills
- Strong communication and problem-solving abilities
- Reliable transportation to work location
- Willingness to learn industry-specific systems
- Ability to stand for extended periods