Job Description
Join our award-winning hospitality team at Memphis Grand Hotel as a Front Desk Agent! We're seeking passionate individuals with no prior experience to create unforgettable guest experiences in the heart of downtown Memphis. As a key ambassador of our brand, you'll handle check-ins, manage reservations, and provide local recommendations while building a rewarding career in hospitality. Enjoy competitive pay, comprehensive training, and opportunities for advancement in a vibrant, supportive environment.
Responsibilities
- Efficiently manage guest check-in/check-out processes using hotel systems
- Respond to guest inquiries with exceptional service and professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Handle emergency situations following hotel protocols
- Upsell hotel amenities and services to enhance guest experience
- Maintain cleanliness and organization of the front desk area
Qualifications
- High school diploma or equivalent (GED)
- Excellent communication and interpersonal skills
- Strong organizational abilities and attention to detail
- Basic computer proficiency (MS Office, reservation systems)
- Ability to work flexible shifts including nights/weekends
- Positive attitude and problem-solving mindset
- No prior experience required – we provide full training!