Job Description
Start your hospitality career with us! We're seeking enthusiastic Front Desk Agents for our premium Charlotte hotel. No experience required – we provide comprehensive training! This role offers flexible shift schedules including nights, weekends, and holidays. You'll be the first point of contact for guests, ensuring exceptional service from check-in to check-out. Join our award-winning team and grow your career in a dynamic environment.
Responsibilities
- Manage guest check-in/check-out processes efficiently
- Handle reservation inquiries and modifications
- Process payments and maintain accurate financial records
- Resolve guest inquiries and issues promptly
- Coordinate with housekeeping and maintenance teams
- Operate hotel management systems and POS software
- Maintain clean and organized front desk area
Qualifications
- No prior experience required – training provided!
- Excellent communication and interpersonal skills
- Basic computer proficiency
- Ability to multitask in fast-paced environment
- Strong attention to detail
- Flexible availability for shift work
- Positive attitude and customer-focused mindset