Job Description
Join our award-winning team at the iconic Grand Plaza Hotel in Manhattan! We're seeking enthusiastic Front Desk Agents to be the first point of contact for our international guests. No prior experience required – we provide comprehensive training to launch your hospitality career. Enjoy competitive pay, benefits, and opportunities for advancement in one of the world's most exciting cities.
Responsibilities
- Warmly welcome and assist all guests with check-in/check-out procedures
- Manage reservations and room assignments using our property management system
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through exceptional service delivery
Qualifications
- High school diploma or equivalent
- Excellent communication and interpersonal skills
- Proficient in basic computer applications
- Strong problem-solving abilities
- Professional appearance and demeanor
- Ability to work flexible shifts including nights/weekends
- No experience required – training provided