Job Description
Join our award-winning hospitality team at Grand Hotel Austin as a Front Desk Agent! We're seeking enthusiastic individuals with a passion for exceptional guest experiences. No prior experience required—just your positive attitude and dedication to making every guest feel welcome. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in the heart of Austin's vibrant hospitality scene.
Responsibilities
- Provide warm, professional check-in/check-out services to all guests
- Manage reservations and room assignments with precision
- Address guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards for cleanliness and safety protocols
- Assist with concierge services and local recommendations
Qualifications
- High school diploma or equivalent required
- Exceptional communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Proficient in basic computer systems and reservation software
- Ability to multitask in a fast-paced environment
- Positive problem-solving mindset
- Flexibility to work evenings, weekends, and holidays
- No hospitality experience necessary—training provided!