Job Description
Join our award-winning hospitality team at Grand Plaza Hotel NYC as a Front Desk Agent! We're seeking enthusiastic individuals with no prior experience to deliver exceptional guest experiences in the heart of Manhattan. This full-time shift-based role offers comprehensive training and career growth opportunities in the luxury hospitality sector. Perfect for career changers and recent graduates!
Responsibilities
- Warmly welcome and check-in/check-out hotel guests with efficiency and professionalism
- Manage reservation systems, room assignments, and guest inquiries
- Handle billing processes and payment transactions accurately
- Coordinate with housekeeping and maintenance teams for guest requests
- Utilize hotel management software (training provided)
- Maintain a clean and organized front desk environment
- Resolve guest concerns with empathy and problem-solving skills
Qualifications
- No experience required! We provide comprehensive onboarding
- High school diploma or equivalent (currently enrolled students welcome)
- Exceptional communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Ability to work flexible shifts (mornings, evenings, weekends, holidays)
- Proficiency in basic computer applications
- Positive attitude and commitment to guest satisfaction
- Must be authorized to work in the United States