Job Description
Join our award-winning hospitality team at Grand Horizon Hotels as a Front Desk Agent! We're seeking passionate individuals to create unforgettable guest experiences in the heart of Sacramento. No prior experience required – we provide comprehensive training to launch your hospitality career. Enjoy competitive pay, flexible scheduling, and opportunities for growth within our luxury hotel chain. Be the first smile our guests see and become an integral part of our commitment to excellence.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with warm professionalism
- Manage reservations, room assignments, and billing inquiries with precision
- Act as primary point of contact for guest requests and concerns
- Operate hotel management systems (training provided)
- Maintain accurate guest records and account information
- Collaborate with housekeeping and maintenance teams
- Uphold brand standards through consistent service delivery
Qualifications
- High school diploma or equivalent (required)
- Strong communication and interpersonal skills
- Proficient in basic computer applications
- Exceptional problem-solving abilities
- Professional appearance and demeanor
- Ability to work flexible shifts including weekends/holidays
- Eagerness to learn hospitality systems and procedures
- Positive attitude with genuine service orientation