Job Description
Launch your hospitality career with Grand Nashville Hotel! We're seeking enthusiastic Front Desk Agents to create memorable guest experiences in the heart of Music City. No prior experience required – we provide comprehensive training! Join our award-winning team and develop valuable skills in guest relations, reservations, and hotel operations while enjoying competitive pay and career growth opportunities. What you'll gain: Free meals, employee discounts, flexible scheduling, and a supportive work environment.
Responsibilities
- Check in/out guests efficiently using PMS systems
- Manage reservations and room assignments
- Handle guest inquiries and resolve complaints promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Uphold brand standards for cleanliness and professionalism
- Assist with concierge services and local recommendations
Qualifications
- No experience required – training provided!
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities under pressure
- Basic computer proficiency (Microsoft Office, POS systems)
- Ability to work flexible shifts including nights/weekends
- Positive attitude with a service-first mindset
- High school diploma or equivalent
- Valid driver's license preferred