Job Description
Join our award-winning team at Grand Plaza Hotel Denver, where hospitality excellence meets career growth! We're seeking enthusiastic Front Desk Agents to deliver memorable guest experiences in our vibrant downtown location. No prior experience required – we provide comprehensive training and development opportunities for motivated individuals passionate about service excellence. Enjoy competitive pay, flexible scheduling, and a supportive team environment. Perfect for career changers, recent graduates, or those entering the hospitality industry!
Responsibilities
- Provide exceptional guest check-in/check-out experiences with warm professionalism
- Manage reservations, room assignments, and guest inquiries efficiently
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams for guest requests
- Utilize hotel management software (PMS) for daily operations
- Resolve guest concerns promptly and escalate complex issues appropriately
- Maintain a clean, organized front desk area
Qualifications
- High school diploma or equivalent (college students welcome to apply)
- Outstanding communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Proficient with basic computer applications
- Ability to multitask in a fast-paced environment
- Positive attitude and commitment to guest satisfaction
- Willingness to work flexible shifts including weekends/holidays
- No prior experience required – training provided!