Job Description
Join our award-winning hospitality team at Harborview Hotel & Resort as a Front Desk Agent! We're seeking enthusiastic individuals with no prior experience who thrive in customer-facing roles. As the first point of contact for our guests, you'll create memorable experiences while handling check-ins, reservations, and inquiries. We provide comprehensive training and career growth opportunities within our luxury coastal resort.
Why You'll Love Working Here:
- Comprehensive paid training program
- Competitive salary + benefits packageEmployee discounts on hotel stays and dining
- Opportunities for advancement to supervisory roles
- Dynamic, team-oriented environment
Responsibilities
- Deliver exceptional guest service during check-in/check-out processes
- Manage reservations and room assignments efficiently
- Handle guest inquiries and resolve concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Utilize hotel management software (training provided)
- Uphold brand standards and safety protocols
Qualifications
- No experience required - comprehensive training provided
- High school diploma or equivalent (GED)
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer literacy
- Flexible availability including weekends/holidays
- Positive attitude and customer-focused mindset
- Must pass background check