Job Description
Join our award-winning hospitality team at the Grand Horizon Hotel in vibrant Portland! We're seeking enthusiastic Front Desk Agents to create memorable guest experiences. No prior experience required – we provide comprehensive training for career-minded individuals passionate about service excellence. Enjoy competitive pay, benefits, and career growth opportunities in one of Oregon's most dynamic cities.
Responsibilities
- Deliver exceptional guest service through warm check-in/check-out experiences
- Manage reservations and room assignments using our PMS system
- Handle guest inquiries with professionalism and problem-solving skills
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold brand standards for cleanliness and safety protocols
- Contribute to a positive team environment during all shifts
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Basic computer proficiency with willingness to learn systems
- Excellent organizational and multitasking abilities
- Punctual and reliable with professional appearance
- Customer service mindset with problem-solving aptitude
- Ability to work flexible shifts including weekends/holidays
- Positive attitude and eagerness to grow in hospitality