Job Description
Join our award-winning team at Grand Plaza Hotels as a Front Desk Agent! No prior experience is required – we provide comprehensive training to launch your hospitality career. Located in the vibrant heart of Austin, Texas, you'll be the first point of contact for our international guests, delivering exceptional service while enjoying competitive pay, flexible scheduling, and growth opportunities into management roles. Our inclusive culture celebrates diversity and offers advancement paths for motivated team members.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards for cleanliness and professionalism
- Assist with concierge services and local recommendations
Qualifications
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Basic computer proficiency
- Positive attitude and problem-solving mindset
- Ability to multitask in a fast-paced environment
- Reliability and punctuality
- Customer service focus (experience preferred but not required)
- Fluent in English (Spanish a plus)