Job Description
Join our award-winning team as a Front Desk Agent and kickstart your hospitality career! No experience required—we provide comprehensive training to help you thrive. Grand Plaza Hotels is seeking friendly, energetic individuals to create memorable guest experiences at our downtown Columbus location. Enjoy competitive pay, benefits, and growth opportunities in a supportive environment.
Responsibilities
- Manage guest check-in/check-out procedures efficiently
- Handle reservations and room assignments with precision
- Respond to guest inquiries and resolve issues promptly
- Process payments and maintain accurate records
- Coordinate with housekeeping and maintenance teams
- Ensure lobby area remains clean and welcoming
- Uphold brand standards and service excellence
Qualifications
- No prior experience required—training provided
- Strong communication and interpersonal skills
- Customer-focused mindset with problem-solving abilities
- Basic computer literacy (typing proficiency)
- Ability to work flexible shifts (evenings/weekends)
- High school diploma or equivalent
- Positive attitude and team player mentality