Job Description
Join our dynamic team at Grand Hotel Minneapolis as a Front Desk Agent! We're seeking enthusiastic individuals with no prior experience to deliver exceptional guest experiences. This role is perfect for career starters looking to grow in hospitality. Enjoy competitive pay, flexible shift schedules, and comprehensive training. Be the first point of contact for our valued guests and make a lasting impression in the heart of downtown Minneapolis.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Respond to guest inquiries with exceptional customer service
- Process payments and handle cash transactions securely
- Coordinate with housekeeping and maintenance teams
- Maintain a clean and organized front desk area
- Assist with luggage and valet services as needed
Qualifications
- No experience required - we provide full training!
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Basic computer literacy
- Ability to work flexible shifts (nights, weekends, holidays)
- Professional appearance and demeanor
- Problem-solving abilities and attention to detail
- Valid work authorization in the US