Job Description
Join our award-winning hospitality team as a Front Desk Agent at Grand Horizon Hotels! We're seeking enthusiastic individuals with no prior experience to deliver exceptional guest experiences. As the first point of contact, you'll create memorable moments while managing check-ins, reservations, and guest inquiries. We provide comprehensive training and career advancement opportunities in a supportive environment. If you're passionate about service and eager to grow in the hospitality industry, apply today!
Responsibilities
- Efficiently manage guest check-in/check-out processes using hotel software
- Handle reservation inquiries and modifications with accuracy
- Resolve guest concerns promptly and professionally
- Process payments and maintain financial transaction records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through consistent service delivery
- Assist with concierge services and local recommendations
Qualifications
- No prior experience required - training provided!
- Exceptional customer service mindset
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency
- Professional appearance and positive attitude
- Flexibility to work evenings/weekends/holidays
- High school diploma or equivalent